Outsourcing services your company can take advantage of

Outsourcing definition Outsourcing is the act of transferring some or most of...

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Discover these surefire ways to improve customer experience

What is customer experience? Customer experience is the term used to define...

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Defining and developing a customer experience strategy

What is a customer experience strategy? Customer experience (CX) is the...

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Improve your business strategy with an outbound call center

Customer service should be a two-way ordeal. As much as you let customers reach...

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Six things to set up your inbound call center

Hiring a call center team is the first step to improve your customer service. As...

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Importance of quality assurance in a call center

For a business to be successful, they need to look closely at every aspect that...

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Seven awesome telemarketing softwares

What are telemarketing softwares? Telemarketing software is a type of contact...

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Six important inbound call center metrics to measure

Hiring a call center for the first time, a client needs to prepare several...

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Eight brilliant telemarketing tips that work

Telemarketing is a marketing strategy where salespersons solicit prospects to...

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