Category: Customer Service

Grow your business on Facebook with the help of online chat support

We have two major points that we will be discussing in this article: (1) How to...

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Here’s why you should consider outsourcing your customer service

Your customer service team functions as the front line in interacting with your...

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Qualities of a customer experience specialist

Customer experience plays a very vital role in the success of your business. A...

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What is customer experience management?

The saying “the customer is always right” is an old motto, and arguably not...

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What is a customer experience consultant?

ustomer experience, or CX, is your customers’ overall perception and thoughts...

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Measuring your customer journey with customer experience metrics

Customer experience is an important aspect of companies in any industry. Your...

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20 trends in customer experience you should be doing in 2020

Like any other aspect of a business, customer experience has evolved over time...

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Discover these surefire ways to improve customer experience

Customer experience is the term used to define the customer’s overall perception...

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The importance of customer experience

Customer experience (“CX”) is the customers’ perception and impression of their...

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