What’s a reservation agent?
Most often, reservation agents are employed by airlines, hotels, and resorts. But...
Category: Inbound Support
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All you need to know about call center representatives
Call centers saw a rapid rise in the early years of the 2000s. Right now, roles...
Top 5 inbound call center software in 2021
Call centers are most often backed by several software companies to ensure a...
Drive your sales up with these inbound call sales techniques
Sales transactions don’t just come from online or outbound calls. They can also...
Six things to set up your inbound call center
Setting up your inbound call center teams may be confusing at first. To overcome...
Six important inbound call center metrics to measure
Businesses should know how and when to measure each call, issue, and inquiry they...
Improving inbound customer support
There are different ways to strengthen your inbound customer support as well....
