Creating a Tailor-Fit Solution for Marketing Companies
Enhance your marketing firm’s impact by partnering with an outsourcing company that can positively impact your brand’s equity.
Collaborating with a BPO to assist your marketing company in attracting new leads, managing clients, and staying up to date with trends can make you more competitive. It also allows your team to focus on creating new ideas to take your campaigns to the next level.
Here at SixEleven, we help our clients succeed by providing them with assistance in their day-to-day tasks. We’ve helped numerous companies with our wide selection of outsourcing services specific to the advertising industry. Listed below are the solutions we’ve offered to our clients.
You can trust SixEleven to generate leads for your business. SixEleven has helped numerous companies increase their portfolio and their profitability through our reliable lead generation methods.
We provide value to your potential clients starting from their first touchpoint with your company. Once we’ve increased awareness about your business, you simply need to focus on closing the sale.
As a marketing company, you know how important it is to follow through on the way your brand is perceived or it may lead to a negative experience. So, when customers reach out to your company due to a high-impact campaign, it’s important that you have a dedicated sales team to entertain them and close the account. This is why a sales team that’s trained in the nuances of the marketing industry and who can champion your brand is crucial to your growth.
At SixEleven, we train our agents to represent your company well by equipping them with the skills and knowledge they need to effectively sell your services. Our expert agents have closed over $2,000,000 worth of accounts since the conception of this company so, you can be sure that we can help you reach your sales target.
We can provide your company with a team of highly trained agents who can answer any concerns that go straight into your email inbox. Our advanced ticketing system will help your company stay on top of any developments that you should know of.
You can rest assured knowing that our team can resolve any matters that may arise.
Growing Your Company with SixEleven
As a trusted BPO agency, you can know that you’ll be receiving quality service that’s aimed towards increasing your company’s portfolio. With SixEleven you can reach reach new frontiers with our expert agents and various business solutions.
Contact us today to get started on accelerating your organization’s growth.
Why Six Eleven?
History honed us to who we are today. A team with solid focus – “Exceeding client and customer expectations by maximizing workforce potential to deliver high revenue and satisfaction rates.”
Innovation & Analytics
Ability to scale
5 Steps Easy Deployment
1. Client's Job Recruitment
2. Tailor Fit Hiring
3. Easy System Integration
Most Popular Questions
1. Is 611 open to guaranteeing a Service Level Agreement (SLA)?
Yes we are. At the onset, most people try to settle on pricing and terms. Once this is agreed upon in principle, we can work more on a more defined SLA for your program. This could range from number of sales, percentage of conversions, service uptime, drop call ratio and so on depending on the clients business. This negotiated SLA can be added to the contract and a compliance rate of 90 percent or more is expected.
2. Where is 611 located or where will my program be placed?
611 currently has three offices. Our main office is located in Davao City. Our expansion office is located in General Santos City. Our 3rd office in Davao Mabini. The choice where to place a particular program largely depends on the type of program and the skill set present in the talent pool of the existing office when the program is signed or depending on client preference.
3. Do you do background checks on employees?
We have a third party agency duly accredited by the Philippine government who conducts such on behalf of our company. This assures that the check done is both independent and reliable. Furthermore, every employee is required to submit an NBI (National Bureau of Investigation) clearance before they are accepted towards our company to certify that they do not have any existing civil or legal encumbrances.
4. Do you have a disaster recovery plan?
We operate in 3 geographically different offices strategically located in segments. It is about a 2-hour drive from each facility to the next. We don’t oversell our capacity and always maintain an allowance for overflow. Thus in an event of a major disaster, calamity, or equipment failure, we have readily available capacity at proximity to be able to transit agents in and out during a “recovery” situation.
5. What redundancies are in place?
All our computers and servers are backed up by industrial ups with a capacity of 30 minutes or more depending on load. We also have a backup onsite generator to protect against power outages. We have 3 ISP lines with the top 3 Telco providers in the Philippines w more than 200mb of dedicated 1:1 ratio Internet capacity per site.
6. What is your approach to keeping employee morale high?
We have a lot of initiatives to engage our people. We offer them free meals daily so they avoid skipping meals. We offer them HMO (health card) so they are covered in case of any medical needs. We also have several different activities in our office ranging from team activities, developmental training and also team building and bonding activities. Please see our company’s Facebook page for some samples: https://www.facebook.com/SixElevenGlobalServices/
7. Do you do performance reviews?
We normally have a weekly commission scheme for our reps, this is to reward and acknowledge exemplary performance for the week and do a mini-performance review w each representative. We also do performance reviews every quarter to assess the growth and progress of agents and equally compensate them for such if it merits such.
8. Do you allow client visits or audits?
We have an open-door policy with all our clients. They are welcome to visit us anytime at any frequency to conduct audits, training or just plain checking. We encourage such visitations, we want to establish client confidence and also build a relationship so we are open. Clients can also do audits anytime they prefer w agents but as far as network infrastructure goes, it has to be duly scheduled to avoid any possible service disruptions towards other clients.
9. What are the security measures in place to protect the employee and also the client’s areas?
All our employees have to pass through a fingerprint authenticated turnstile system before they can enter our facility, and we also added physical barriers and door authentication software. Other systems may be added upon client request to control and regulate specific areas to make it dedicated. Further, all areas are monitored by CCTV cameras and we keep video logs of all activities for up to six months or longer upon client request.
10. What are the data security measures in place?
We are duly attested and certified as a PCI compliant organization. We follow best practices as mandated by the PCI council. We follow the password string parameter, idle boot time, also password changing every certain interval. We have a strict policy of people needing to use their credentials as this can be traced in case there is any illegal activity.
11. Can 611 ramp up fast in case there is a high call volume?
We do several non-committal projects. Outbound sales, SEO, Back office, etc. We have a pool of people we can always tap just in case there is an anticipated major overflow because of certain holiday’s or occasions. We just need to be given sufficient notice to cross-train and prepare people at no extra cost to the client, we only bill during live hours and not during training.