Automate Your Real Estate Company’s Workflow
When it comes to purchasing and leasing properties, you’ll want to make sure that you’re putting your best foot forward. After all, in the real estate industry, you need your clients to know that they can trust your services.
From accommodating inquiries to encoding client information onto a secure database, you can rely on SixEleven to help you accomplish the tasks you need to help your clients find the property they desire.
By partnering with a BPO company that’s focused on the real estate industry, you’re assured of a firm that knows exactly what you need so you can focus on helping people with their property needs. We provide a variety of services that can be customized according to your firm’s size and requirements.
Our team of expert agents can assist any inbound callers who are looking for a property. Once given access to your database of properties, we can refer them to an agent who can help them find their ideal space, along with recommendations for properties that fit their budget, requirements, and location.
Working with us means that there will always be someone on the other line ready to assist your customers, no matter where they’re calling from.
Document Processing and Quality Control Validation
Real estate documents, whether for leasing or purchasing for just one property can lead to a large volume of paperwork. The number of documents that need to be accomplished in a short span of time may lead to errors, which can result in significant delays for the property.
Our team of agents at SixEleven are here to perform this task on your behalf. We can process any documents you may need to file and ensure that there are no errors for a smooth transaction for both you and your customers.
Data Entry and Research
SixEleven can assemble a team of detail-oriented data entry and research professionals. By outsourcing this work to a trusted service provider like SixEleven, you can feel confident in every property listing you put out. Why? Because our team will encode every detail accurately and provide your company with the information you need to effectively market that property.
Aside from this, our team can also encode the personal information that your clients give you on a secure platform.
SixEleven, Supporting You However We Can
Here at SixEleven, we prioritize our customers and their experience, which is why we offer numerous services that can fit the needs of both large and small firms. Our services are customizable, and we can assure you that you’ll always have a trusted member ready to assist your clients on the other line.
Reach out to us today and work with a real estate outsourcing service provider who can support you so you can succeed.
Why Six Eleven?
History honed us to who we are today. A team with solid focus – “Exceeding client and customer expectations by maximizing workforce potential to deliver high revenue and satisfaction rates.”
Innovation & Analytics
Ability to scale
5 Steps Easy Deployment
1. Client's Job Recruitment
2. Tailor Fit Hiring
3. Easy System Integration
Most Popular Questions
1. Is 611 open to guaranteeing a Service Level Agreement (SLA)?
Yes we are. At the onset, most people try to settle on pricing and terms. Once this is agreed upon in principle, we can work more on a more defined SLA for your program. This could range from number of sales, percentage of conversions, service uptime, drop call ratio and so on depending on the clients business. This negotiated SLA can be added to the contract and a compliance rate of 90 percent or more is expected.
2. Where is 611 located or where will my program be placed?
611 currently has three offices. Our main office is located in Davao City. Our expansion office is located in General Santos City. Our 3rd office in Davao Mabini. The choice where to place a particular program largely depends on the type of program and the skill set present in the talent pool of the existing office when the program is signed or depending on client preference.
3. Do you do background checks on employees?
We have a third party agency duly accredited by the Philippine government who conducts such on behalf of our company. This assures that the check done is both independent and reliable. Furthermore, every employee is required to submit an NBI (National Bureau of Investigation) clearance before they are accepted towards our company to certify that they do not have any existing civil or legal encumbrances.
4. Do you have a disaster recovery plan?
We operate in 3 geographically different offices strategically located in segments. It is about a 2-hour drive from each facility to the next. We don’t oversell our capacity and always maintain an allowance for overflow. Thus in an event of a major disaster, calamity, or equipment failure, we have readily available capacity at proximity to be able to transit agents in and out during a “recovery” situation.
5. What redundancies are in place?
All our computers and servers are backed up by industrial ups with a capacity of 30 minutes or more depending on load. We also have a backup onsite generator to protect against power outages. We have 3 ISP lines with the top 3 Telco providers in the Philippines w more than 200mb of dedicated 1:1 ratio Internet capacity per site.
6. What is your approach to keeping employee morale high?
We have a lot of initiatives to engage our people. We offer them free meals daily so they avoid skipping meals. We offer them HMO (health card) so they are covered in case of any medical needs. We also have several different activities in our office ranging from team activities, developmental training and also team building and bonding activities. Please see our company’s Facebook page for some samples: https://www.facebook.com/SixElevenGlobalServices/
7. Do you do performance reviews?
We normally have a weekly commission scheme for our reps, this is to reward and acknowledge exemplary performance for the week and do a mini-performance review w each representative. We also do performance reviews every quarter to assess the growth and progress of agents and equally compensate them for such if it merits such.
8. Do you allow client visits or audits?
We have an open-door policy with all our clients. They are welcome to visit us anytime at any frequency to conduct audits, training or just plain checking. We encourage such visitations, we want to establish client confidence and also build a relationship so we are open. Clients can also do audits anytime they prefer w agents but as far as network infrastructure goes, it has to be duly scheduled to avoid any possible service disruptions towards other clients.
9. What are the security measures in place to protect the employee and also the client’s areas?
All our employees have to pass through a fingerprint authenticated turnstile system before they can enter our facility, and we also added physical barriers and door authentication software. Other systems may be added upon client request to control and regulate specific areas to make it dedicated. Further, all areas are monitored by CCTV cameras and we keep video logs of all activities for up to six months or longer upon client request.
10. What are the data security measures in place?
We are duly attested and certified as a PCI compliant organization. We follow best practices as mandated by the PCI council. We follow the password string parameter, idle boot time, also password changing every certain interval. We have a strict policy of people needing to use their credentials as this can be traced in case there is any illegal activity.
11. Can 611 ramp up fast in case there is a high call volume?
We do several non-committal projects. Outbound sales, SEO, Back office, etc. We have a pool of people we can always tap just in case there is an anticipated major overflow because of certain holiday’s or occasions. We just need to be given sufficient notice to cross-train and prepare people at no extra cost to the client, we only bill during live hours and not during training.