Customized BPO Services for Your Business
SixEleven has had over 15 years in the industry and has solidified itself as one of the top choices for business process outsourcing services in the Philippines. We’ve expanded our service offerings to cater to a wide network of clientele.
Using our secure platform, we address your customer’s needs swiftly, effectively, and professionally. Each of the services we offer, whether it’s inbound customer support, technical support, or lead generation & telemarketing sales, can be tailored specifically to your company’s requirements.
We Offer Quality Solutions To
Your Business Needs
We pride ourselves in fully understanding our clients’ needs in the earliest stages of each business deal.
Our knowledge in the industry allows us to anticipate solutions and design strategies efficiently.
Lead Generation
Automate your company’s lead generation operations by delegating this task to a business process outsourcing unit like SixEleven. Our agents can pre-qualify your leads to provide you with a pool of quality prospects to grow your market. We can also collect relevant customer information to allow you to craft customized offers based on customer needs.
Contact us today and see how we can create a pipeline to continuously generate interest in your products.
Inbound Sales
By having a professional onboard who’s ready to answer your client’s questions and provide solutions to their problems, you can secure these potential customers into becoming loyal ones. SixEleven believes that you must always put your best foot forward, especially during a client’s first touchpoint with your company.
We provide inbound sales services so; you can have a team of round-the-clock agents ready to give your customers the information they need and the product to answer their problems.
Telemarketing and Outbound Sales
SixEleven offers telemarketing and outbound sales to reach out to potential clients over the phone or the Internet.
We understand that cold calling can take up a significant portion of time for your personnel, that’s why we have a team of professionals who are armed with a tried and tested sales process. Our team of agents will meticulously track who they’ve called and take note of any relevant information that can improve your company’s services.
Booking and Order Taking
Increase your business’ sales by creating an effortless purchasing experience for customers. SixEleven can give your clients a seamless and protected transaction with its secure platform.
Our professional agents will be assisting your clients in making their purchases, scheduling their appointments, and booking their orders. Reach out to us today and see how SixEleven can improve your sales process.
Technical Support
With new technological developments coming out, customers may have a hard time keeping up with your company’s innovations. Making it essential that you have technical support agents available to assist them with their technical concerns.
SixEleven can provide your company with expert call center agents who can help your customers resolve any technical issues. Our professional technical support services ensure that your customers get the care that they need – whenever they need it.
Email Support
Customers will often send emails with any concerns, inquiries, and feedback that they may have for your products and services. This channel is often projected to take about 24 hours before a proper response is given, this waiting time may lead to customers having a poor experience with your company especially if they have a time-sensitive problem with their product.
SixEleven’s email support services can provide your company the help it needs to lower the time it takes to respond to clients. By shortening your company’s response times, you can improve your customer’s experience.
Chat Support
Immediately responding to your customers is just one of the key factors to determine a client’s experience with your company. Investing in your chat support services by partnering with a BPO can reduce email and call volumes, provide a streamlined support process for clients, and increase your sales.
Show your customers that you’re always available for their needs by always having a professional agent on the line. With SixEleven, your customers will always have the knowledge they need whenever they need it.
Inbound Customer Support
SixEleven can assemble a team of professional agents who are ready to answer any of your customer’s queries and concerns as soon as they’re available. We can handle any issues they may have with your products, services, and team and provide them with the solutions they need. Our team can handle a wide range of customers and can provide your company with a 24/7 hotline to improve customer experience.
Web Research and Data Entry Services
SixEleven can be your team on the ground collecting the data you need for your company’s growth. Our team of detail-oriented encoders can also manually enter the data you need on a secure database to keep it organized so, you can just focus on interpreting the information and applying it to your business.
Helpdesk Services
Our team knows that when a customer calls to ask for help, you need to answer their queries as soon as possible. At SixEleven, we help your customers solve their problems, no matter the complexity. We train our agents to understand your product’s nuances and your company’s values to ensure that each of your customers gets the help that they need.
Document Processing and Quality Control Validation
SixEleven can be your team on the ground collecting the data you need for your company’s growth. Our team of detail-oriented encoders can also manually enter the data you need on a secure database to keep it organized so, you can just focus on interpreting the information and applying it to your business.
Image Annotation
SixEleven ensures accurate image annotation, freeing your team for high-value tasks. Outsourcing to professionals in the Philippines maintains profitability without compromising machine learning and AI development needs.
5 Steps Easy Deployment
From dedicated SEO strategists to creative web designers, we have the people who can plan and execute the right plan for your company.
1. Client's Job Recruitment
The company ensures the quality of services it offers will align to the client's standards and requirements.
2. Tailor Fit Hiring
Agents were assessed thoroughly to ensure that they match and fit the client's standards perfectly.
3. Easy System Integration
Our IT team is equipped with all the tools needed by each client.
4. Training
All agents will undergo a minimum of 2 weeks training regarding the clients project. This period shall be non-billable and free.
5. Production
As part of the Company's management, Team Leader and Program Managers will be in-charge in managing and coaching the agents to be productive and perform well.
Most Popular Questions
1. Is 611 open to guaranteeing a Service Level Agreement (SLA)?
Yes we are. At the onset, most people try to settle on pricing and terms. Once this is agreed upon in principle, we can work more on a more defined SLA for your program. This could range from number of sales, percentage of conversions, service uptime, drop call ratio and so on depending on the clients business. This negotiated SLA can be added to the contract and a compliance rate of 90 percent or more is expected.
2. Where is 611 located or where will my program be placed?
611 currently has three offices. Our main office is located in Davao City. Our expansion office is located in General Santos City. Our 3rd office in Davao Mabini. The choice where to place a particular program largely depends on the type of program and the skill set present in the talent pool of the existing office when the program is signed or depending on client preference.
611 currently has three offices. Our main office is located in Davao City. Our expansion office is located in General Santos City. Our 3rd office in Davao Mabini. The choice where to place a particular program largely depends on the type of program and the skill set present in the talent pool of the existing office when the program is signed or depending on client preference.
5. What redundancies are in place?
All our computers and servers are backed up by industrial ups with a capacity of 30 minutes or more depending on load. We also have a backup onsite generator to protect against power outages. We have 3 ISP lines with the top 3 Telco providers in the Philippines w more than 200mb of dedicated 1:1 ratio Internet capacity per site.
4. Do you have a disaster recovery plan?
We operate in 3 geographically different offices strategically located in segments. It is about a 2-hour drive from each facility to the next. We don’t oversell our capacity and always maintain an allowance for overflow. Thus in an event of a major disaster, calamity, or equipment failure, we have readily available capacity at proximity to be able to transit agents in and out during a “recovery” situation.
3. Do you do background checks on employees?
We have a third party agency duly accredited by the Philippine government who conducts such on behalf of our company. This assures that the check done is both independent and reliable. Furthermore, every employee is required to submit an NBI (National Bureau of Investigation) clearance before they are accepted towards our company to certify that they do not have any existing civil or legal encumbrances.
6. What is your approach to keeping employee morale high?
We have a lot of initiatives to engage our people. We offer them free meals daily so they avoid skipping meals. We offer them HMO (health card) so they are covered in case of any medical needs. We also have several different activities in our office ranging from team activities, developmental training and also team building and bonding activities. Please see our company’s Facebook page for some samples: https://www.facebook.com/SixElevenGlobalServices/
7. Do you do performance reviews?
We normally have a weekly commission scheme for our reps, this is to reward and acknowledge exemplary performance for the week and do a mini-performance review w each representative. We also do performance reviews every quarter to assess the growth and progress of agents and equally compensate them for such if it merits such.
8. Do you allow client visits or audits?
We have an open-door policy with all our clients. They are welcome to visit us anytime at any frequency to conduct audits, training or just plain checking. We encourage such visitations, we want to establish client confidence and also build a relationship so we are open. Clients can also do audits anytime they prefer w agents but as far as network infrastructure goes, it has to be duly scheduled to avoid any possible service disruptions towards other clients.
9. What are the security measures in place to protect the employee and also the client’s areas?
All our employees have to pass through a fingerprint authenticated turnstile system before they can enter our facility, and we also added physical barriers and door authentication software. Other systems may be added upon client request to control and regulate specific areas to make it dedicated. Further, all areas are monitored by CCTV cameras and we keep video logs of all activities for up to six months or longer upon client request.
10. What are the data security measures in place?
We are duly attested and certified as a PCI compliant organization. We follow best practices as mandated by the PCI council. We follow the password string parameter, idle boot time, also password changing every certain interval. We have a strict policy of people needing to use their credentials as this can be traced in case there is any illegal activity.
11. Can 611 ramp up fast in case there is a high call volume?
We do several non-committal projects. Outbound sales, SEO, Back office, etc. We have a pool of people we can always tap just in case there is an anticipated major overflow because of certain holiday’s or occasions. We just need to be given sufficient notice to cross-train and prepare people at no extra cost to the client, we only bill during live hours and not during training.
