How Can SixEleven Help You with Back Office Outsourcing?
As a business owner, you know that different departments must work together to provide your clients with a seamless experience with your company. When you outsource back office functions to a trusted BPO company, you gain access to professionals and yield high-quality work minus the expensive costs of overhead, hiring, and equipment.
Back office outsourcing is an excellent way to delegate non-customer-facing operations such as IT support, document management, and data entry to a learned team who can support your company’s growth. Learn more about outsourcing back office operations on this page.
What is Back Office Outsourcing?
Your company’s back office operations are critical to its success. When this part of your business runs smoothly, you’re guaranteed to have great service and product outputs. However, due to the growth of your business, you may find yourself unable to keep up with the back office functions that are essential to keeping your operations smooth.
The meaning of back office outsourcing is the practice of delegating certain functions of your business to a third-party service provider. Doing so can aid in your company’s growth and allow you to scale your team at a speed that’s right for you.
Why Should I Outsource Back Office Operations?
Back office outsourcing can yield a myriad of benefits for you and your business. You’ll be surprised at how much outsourcing back office operations can do for your company regardless of its industry. Outsourcing has helped organizations grow from small to medium, to large because company leaders are allowed to focus on critical growth points of the business.
When you hire a trusted BPO company for your back office operations, you can also gain the following benefits for you and your business:
Increased Time to Work
One of the biggest benefits that outsourcing back office operations can do for you is to give you more time to work.
When you delegate non-essential tasks to a trusted company that can handle them, you can focus on the more important parts of your business. This time could be spent planning your business’ next move, fine-tuning your products, or enhancing your services.
Additionally, you can also practice work-life balance better when you entrust non-essential tasks to a qualified team.
Lower Costs
Paying for a bigger property, subscribing to new software, and procuring new equipment are just some of the immediate costs of hiring more employees for your firm. Aside from these, hiring and retaining employees in your company will also need you to consider their benefits and salaries in your operating costs.
When you partner with a BPO company, you won’t need to worry about the organization’s rent, equipment, or subscriptions. You also won’t have to worry about paying for the salaries and benefits of a BPO’s personnel because it’s already packaged in the fees that you pay to the agency.
Enhanced Flexibility
With a BPO at your side, you won’t have to worry about the expenses of hiring or terminating an employee. Simply because you can scale your company at a rate that’s good for your business.
For example, if you feel like your number of new clients is increasing at a steady rate, you can opt to upgrade your BPO plan at any time to have more agents handling your firm.
BPOs can also craft a plan according to your budget and requirements.
Improved Company Output
Delegating tasks to individuals who can focus on executing them perfectly is a great way to enhance your company’s output. Freeing up your team’s mind and time from non-essential tasks can divert their mental bandwidth to perform high-value tasks instead.
Another benefit is that you have better outputs from your company because your trusted BPO partner is handling the non-essential tasks for you. This can lead to lower turnaround times, better customer service, and improved company results.
Access to Industry Experts
Hiring and finding experts in your field can be difficult. This could be because specialists are priced out of your budget or are currently employed elsewhere.
With a BPO agency, you gain access to the wealth of knowledge that these industry experts have minus the hassle of sourcing and hiring one for your business.
What Back Office Functions Can I Outsource?
You may be wondering what back office operations you can outsource to a BPO agency. There are numerous tasks that you can entrust to a team of professionals. Here are some of the processes you can outsource:
IT Support
Your team and clients will need round-the-clock IT support for your digital assets, products, and services. Outsourcing your IT support to an agency can ensure that there will always be someone watching over your servers and providing support for your stakeholders, no matter the time.
Customer Service
Customers are what makes companies successful. This means that you’ll want to put in the effort to take care of your clients to ensure that they’re having a good experience by outsourcing your customer service operations.
When you outsource this service, you can have a team that’s ready to assist customers with their queries or concerns 24/7.
Data Entry
Data entry is a tedious task that requires transcribing documents, encoding data, and analyzing and crafting reports for your company. You can outsource this job to a BPO company that will ensure that your business will always have accurate and up-to-date data about your clients and business.
Marketing
Generating leads is a marketing task that can take a considerable amount of rejection before it can yield results. Outsourcing this to an agency that has a tried and tested cold-calling method is an excellent way to increase your revenue and your company’s reach.
Sales
Some clients may find difficulty navigating your company’s website or they may want to confirm some details about your product before placing an order, so they may place a call on your hotline. When this happens, a BPO can handle the booking and order taking process for your company.
How Do I Find a Back Office Outsourcing Company for My Business?
Businesses all over the globe are starting to see the benefits that an outsourcing company can bring to their company. This has led to a surge in outsourcing companies, giving organizations more options for service providers.
While more BPO companies are a good thing because they can keep the market more competitive, they can also paralyze business owners due to the number of options available. Aside from this, choosing a BPO provider may not also yield the best results due to reasons such as cultural differences, subpar output, and insufficient equipment.
You’ll need to find an outsourcing company that meets your company’s requirements and who has a track record of delivering high-quality work. If you’re looking for a BPO agency that can fulfill this, you can count on us at SixEleven to help you.
Our team of professional agents can be trusted to keep your back office operations running smoothly so you can focus on key functions of your business.
Reach out to us today to know more about our services.
Why Six Eleven?
History honed us to who we are today. A team with solid focus – “Exceeding client and customer expectations by maximizing workforce potential to deliver high revenue and satisfaction rates.”
Innovation & Analytics
We combine the skills of our agents with the latest technology for a smoother, more efficient transaction.
Ability to scale
We can help you scale employees more depending on the demand of your tasks.
Stability
Secured cloud backups and encryptions are prepared for your accounts to ensure continuity of operations.
Continuous improvement
We constantly train staff and motivate them to upskill to keep up with the needs of the industry.
Operational excellence
We make sure your employees operate on a high degree of compliance for your business.
Loyalty
We value our clients’ trust and maintain a long-term partnership with them.
5 Steps Easy Deployment
From dedicated SEO strategists to creative web designers, we have the people who can plan and execute the right plan for your company.
1. Client's Job Recruitment
The company ensures the quality of services it offers will align to the client's standards and requirements.
2. Tailor Fit Hiring
Agents were assessed thoroughly to ensure that they match and fit the client's standards perfectly.
3. Easy System Integration
Our IT team is equipped with all the tools needed by each client.
4. Training
All agents will undergo a minimum of 2 weeks training regarding the clients project. This period shall be non-billable and free.
5. Production
As part of the Company's management, Team Leader and Program Managers will be in-charge in managing and coaching the agents to be productive and perform well.
Most Popular Questions
1. Is 611 open to guaranteeing a Service Level Agreement (SLA)?
Yes we are. At the onset, most people try to settle on pricing and terms. Once this is agreed upon in principle, we can work more on a more defined SLA for your program. This could range from number of sales, percentage of conversions, service uptime, drop call ratio and so on depending on the clients business. This negotiated SLA can be added to the contract and a compliance rate of 90 percent or more is expected.
2. Where is 611 located or where will my program be placed?
611 currently has three offices. Our main office is located in Davao City. Our expansion office is located in General Santos City. Our 3rd office in Davao Mabini. The choice where to place a particular program largely depends on the type of program and the skill set present in the talent pool of the existing office when the program is signed or depending on client preference.
611 currently has three offices. Our main office is located in Davao City. Our expansion office is located in General Santos City. Our 3rd office in Davao Mabini. The choice where to place a particular program largely depends on the type of program and the skill set present in the talent pool of the existing office when the program is signed or depending on client preference.
5. What redundancies are in place?
All our computers and servers are backed up by industrial ups with a capacity of 30 minutes or more depending on load. We also have a backup onsite generator to protect against power outages. We have 3 ISP lines with the top 3 Telco providers in the Philippines w more than 200mb of dedicated 1:1 ratio Internet capacity per site.
4. Do you have a disaster recovery plan?
We operate in 3 geographically different offices strategically located in segments. It is about a 2-hour drive from each facility to the next. We don’t oversell our capacity and always maintain an allowance for overflow. Thus in an event of a major disaster, calamity, or equipment failure, we have readily available capacity at proximity to be able to transit agents in and out during a “recovery” situation.
3. Do you do background checks on employees?
We have a third party agency duly accredited by the Philippine government who conducts such on behalf of our company. This assures that the check done is both independent and reliable. Furthermore, every employee is required to submit an NBI (National Bureau of Investigation) clearance before they are accepted towards our company to certify that they do not have any existing civil or legal encumbrances.
6. What is your approach to keeping employee morale high?
We have a lot of initiatives to engage our people. We offer them free meals daily so they avoid skipping meals. We offer them HMO (health card) so they are covered in case of any medical needs. We also have several different activities in our office ranging from team activities, developmental training and also team building and bonding activities. Please see our company’s Facebook page for some samples: https://www.facebook.com/SixElevenGlobalServices/
7. Do you do performance reviews?
We normally have a weekly commission scheme for our reps, this is to reward and acknowledge exemplary performance for the week and do a mini-performance review w each representative. We also do performance reviews every quarter to assess the growth and progress of agents and equally compensate them for such if it merits such.
8. Do you allow client visits or audits?
We have an open-door policy with all our clients. They are welcome to visit us anytime at any frequency to conduct audits, training or just plain checking. We encourage such visitations, we want to establish client confidence and also build a relationship so we are open. Clients can also do audits anytime they prefer w agents but as far as network infrastructure goes, it has to be duly scheduled to avoid any possible service disruptions towards other clients.
9. What are the security measures in place to protect the employee and also the client’s areas?
All our employees have to pass through a fingerprint authenticated turnstile system before they can enter our facility, and we also added physical barriers and door authentication software. Other systems may be added upon client request to control and regulate specific areas to make it dedicated. Further, all areas are monitored by CCTV cameras and we keep video logs of all activities for up to six months or longer upon client request.
10. What are the data security measures in place?
We are duly attested and certified as a PCI compliant organization. We follow best practices as mandated by the PCI council. We follow the password string parameter, idle boot time, also password changing every certain interval. We have a strict policy of people needing to use their credentials as this can be traced in case there is any illegal activity.
11. Can 611 ramp up fast in case there is a high call volume?
We do several non-committal projects. Outbound sales, SEO, Back office, etc. We have a pool of people we can always tap just in case there is an anticipated major overflow because of certain holiday’s or occasions. We just need to be given sufficient notice to cross-train and prepare people at no extra cost to the client, we only bill during live hours and not during training.
