Category: Quality Assurance

The definition of quality control and its importance to your business

What do you mean by quality control (QC)? Quality control (QC) refers to...

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What are the quality assurance metrics to use for your team

Whether you’re running your own call center team or have an outsourced one,...

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Becoming a quality control manager: What you need to know

What is quality control management? Quality control management is the act of...

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Quality assurance vs quality control: How to differentiate them?

Most people, even professionals, often use quality assurance (QA) and quality...

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How quality assurance process works

Products and services of business need to undergo a series of checking and...

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Importance of quality assurance in a call center

For a business to be successful, they need to look closely at every aspect that...

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