Tips to find the best quality assurance tools
Let’s start this article with two questions: what is quality assurance and what...
Category: Quality Assurance
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Answering your frequently asked questions about quality control analysts
A product or service’s main selling point is its level of quality. When a...
Quality assurance skills a QA specialist (or anyone!) should have
What is quality assurance? Quality assurance (QA) is a systemic process that...
The definition of quality control and its importance to your business
What do you mean by quality control (QC)? Quality control (QC) refers to...
What are the quality assurance metrics to use for your team
Whether you’re running your own call center team or have an outsourced one,...
Becoming a quality control manager: What you need to know
What is quality control management? Quality control management is the act of...
Quality assurance vs quality control: How to differentiate them?
Most people, even professionals, often use quality assurance (QA) and quality...
How quality assurance process works
Products and services of business need to undergo a series of checking and...
Importance of quality assurance in a call center
For a business to be successful, they need to look closely at every aspect that...
