The definition of quality control and its importance to your business
What do you mean by quality control (QC)? Quality control (QC) refers to...
Category: Quality Assurance
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What are the quality assurance metrics to use for your team
Whether you’re running your own call center team or have an outsourced one,...
Becoming a quality control manager: What you need to know
What is quality control management? Quality control management is the act of...
Quality assurance vs quality control: How to differentiate them?
Most people, even professionals, often use quality assurance (QA) and quality...
How quality assurance process works
Products and services of business need to undergo a series of checking and...
Importance of quality assurance in a call center
For a business to be successful, they need to look closely at every aspect that...
