Category: Quality Assurance

The Power of Call Center Recording: Unveiling its Significance and Top of Tools

Call centers are the lifeline between organizations and their customers in the...

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17 Ways to Make Your Clients Happy and Satisfied

What comes to mind when you hear the words ๐œ๐ฎ๐ฌ๐ญ๐จ๐ฆ๐ž๐ซ ๐ž๐ฑ๐ฉ๐ž๐ซ๐ข๐ž๐ง๐œ๐ž? Are you willing...

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Tips to find the best quality assurance tools

Quality assurance is the process of proving that a service or a product is up to...

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Answering your frequently asked questions about quality control analysts

A product or serviceโ€™s main selling point is its level of quality. When a...

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Quality assurance skills a QA specialist (or anyone!) should have

Quality assurance (QA) is a systemic process that ensures that the quality of the...

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The definition of quality control and its importance to your business

Quality control (QC) refers to procedures done to check and maintain the quality...

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What are the quality assurance metrics to use for your team

Whether youโ€™re running your own call center team or have an outsourced one,...

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Becoming a quality control manager: What you need to know

Quality control management is the act of overseeing and ensuring that the...

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