Category: Quality Assurance

Tips to find the best quality assurance tools

Quality assurance is the process of proving that a service or a product is up to...

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Answering your frequently asked questions about quality control analysts

A product or service’s main selling point is its level of quality. When a...

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Quality assurance skills a QA specialist (or anyone!) should have

Quality assurance (QA) is a systemic process that ensures that the quality of the...

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The definition of quality control and its importance to your business

Quality control (QC) refers to procedures done to check and maintain the quality...

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What are the quality assurance metrics to use for your team

Whether you’re running your own call center team or have an outsourced one,...

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Becoming a quality control manager: What you need to know

Quality control management is the act of overseeing and ensuring that the...

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Quality assurance vs quality control: How to differentiate them?

Most people, even professionals, often use quality assurance (QA) and quality...

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How quality assurance process works

Quality assurance (QA) is the process of testing if a product or service meets a...

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Importance of quality assurance in a call center

In a call center setting, quality assurance ensures that every interaction aligns...

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