Tips to find the best quality assurance tools
Quality assurance is the process of proving that a service or a product is up to...
Category: Quality Assurance
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Answering your frequently asked questions about quality control analysts
A product or service’s main selling point is its level of quality. When a...
Quality assurance skills a QA specialist (or anyone!) should have
Quality assurance (QA) is a systemic process that ensures that the quality of the...
The definition of quality control and its importance to your business
Quality control (QC) refers to procedures done to check and maintain the quality...
What are the quality assurance metrics to use for your team
Whether you’re running your own call center team or have an outsourced one,...
Becoming a quality control manager: What you need to know
Quality control management is the act of overseeing and ensuring that the...
Quality assurance vs quality control: How to differentiate them?
Most people, even professionals, often use quality assurance (QA) and quality...
How quality assurance process works
Quality assurance (QA) is the process of testing if a product or service meets a...
Importance of quality assurance in a call center
In a call center setting, quality assurance ensures that every interaction aligns...
