Effective lead generation process for a business
Simplified, lead generation is the process of identifying and attracting potential...
Six important inbound call center metrics to measure
Businesses should know how and when to measure each call, issue, and inquiry they...
What you need to know about purchase order processing
Order processing is tied to customer satisfaction. The quicker and better quality...
Eight brilliant telemarketing tips that work
Telemarketing is a marketing strategy where salespersons solicit prospects to buy...
Seven roles to outsource as a small business
This is most suitable for hiring BPOs who will do regular tasks such as customer...
How to properly monitor remote employees
Remote employees have become easier to contact and collaborate with better...
How to recognize and deal with telemarketing scams
Telemarketing scams have been prevalent since the 1990s, and surprisingly, they...
What is B2B telemarketing and telesales
The name business-to-business (B2B) telemarketing already gives an idea, but to be...
Uncovering the Secrets to Improving Inbound Customer Support
There are different ways to strengthen your inbound customer support as well....