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Discover Why You Should Consider Outsourcing Technical Support

Fact: Companies need technical support representatives. They do not only help...

Effective lead generation process for a business

Simplified, lead generation is the process of identifying and attracting potential...

Six important inbound call center metrics to measure

Businesses should know how and when to measure each call, issue, and inquiry they...

What you need to know about purchase order processing

Order processing is tied to customer satisfaction. The quicker and better quality...

Eight brilliant telemarketing tips that work

Telemarketing is a marketing strategy where salespersons solicit prospects to buy...

Seven roles to outsource as a small business

This is most suitable for hiring BPOs who will do regular tasks such as customer...

How to properly monitor remote employees

Remote employees have become easier to contact and collaborate with better...

How to recognize and deal with telemarketing scams

Telemarketing scams have been prevalent since the 1990s, and surprisingly, they...

What is B2B telemarketing and telesales

The name business-to-business (B2B) telemarketing already gives an idea, but to be...

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