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Outsourcing guide to telemarketing call center services

Telemarketing is a method of direct marketing in which a company’s salespeople...

Outsourcing technical support services

With the upsurge of technology comes also the rise of technical support services....

Should you hire a lead generation specialist?

Lead generation, or the process of attracting and turning prospects into paying...

Importance of quality assurance in a call center

In a call center setting, quality assurance ensures that every interaction aligns...

Is Facebook lead generation worth it?

Facebook is arguably the most popular social media platform. With 2.6 billion...

Seven awesome telemarketing softwares

Telemarketing software is a type of contact center tool that automates customer...

Outsourcing technical support representatives

Fact: Companies need technical support representatives. They do not only help...

Effective lead generation process for a business

Simplified, lead generation is the process of identifying and attracting potential...

Six important inbound call center metrics to measure

Businesses should know how and when to measure each call, issue, and inquiry they...