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Is Facebook lead generation worth it?

Facebook is arguably the most popular social media platform. With 2.6 billion...

Seven awesome telemarketing softwares

Telemarketing software is a type of contact center tool that automates customer...

Outsourcing technical support representatives

Fact: Companies need technical support representatives. They do not only help...

Effective lead generation process for a business

Simplified, lead generation is the process of identifying and attracting potential...

Six important inbound call center metrics to measure

Businesses should know how and when to measure each call, issue, and inquiry they...

What you need to know about purchase order processing

Order processing is tied to customer satisfaction. The quicker and better quality...

Eight brilliant telemarketing tips that work

Telemarketing is a marketing strategy where salespersons solicit prospects to buy...

Seven roles to outsource as a small business

This is most suitable for hiring BPOs who will do regular tasks such as customer...

How to properly monitor remote employees

Remote employees have become easier to contact and collaborate with better...