Is offshoring call center still a thing?
A call center serves as a medium for customers to communicate their concerns and...
India and the Philippines: A comparison of call center prices
Through the years, India and the Philippines have been competing as the top...
Answering your frequently asked questions about quality control analysts
A product or service’s main selling point is its level of quality. When a...
Qualities of a customer experience specialist
Customer experience plays a very vital role in the success of your business. A...
Offshore staffing in the Philippines
Offshore staffing (also known as “offshore staff leasing” and “offshore...
Outsourcing vs in-house: Which is best for you?
Outsourcing vs in-house hiring may be one of the longest-running business debate...
What is remote staffing?
Remote staffing will undoubtedly play a significant role in the business world....
10 Benefits of outsourcing in your daily operations
Whether you’re a startup or an established company, outsourcing helps you improve...
Quality assurance skills a QA specialist (or anyone!) should have
Quality assurance (QA) is a systemic process that ensures that the quality of the...