Why outsource your back office support functions
Back office support functions do not require client-facing. However, these tasks...
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Is telemarketing illegal? Debunking the myths about telemarketing
Telemarketing has earned itself a reputation over the years; some may not be as...
Do you have what it takes to be a telesales representative?
Interested in making a career for yourself as a telesales representative? Learn...
Quality assurance vs quality control: How to differentiate them?
Most people, even professionals, often use quality assurance (QA) and quality...
Top help desk interview questions to prepare for (and how to answer them!)
A help desk operator is the employee assigned to provide technical support to...
Online data entry: What you need to know
Online data entry jobs are mostly win-win situations. These are great ways for...
Key data entry skills your team needs to possess
Data entry involves a number of occupations like typists, coders, transcribers,...
Six things to set up your inbound call center
Setting up your inbound call center teams may be confusing at first. To overcome...
Outsourcing technical support: is it worth it?
An excellent technical support team also ensures customer satisfaction. To make...