Quality assurance vs quality control: How to differentiate them?
Most people, even professionals, often use quality assurance (QA) and quality...
Top help desk interview questions to prepare for (and how to answer them!)
A help desk operator is the employee assigned to provide technical support to...
Online data entry: What you need to know
Online data entry jobs are mostly win-win situations. These are great ways for...
Key data entry skills your team needs to possess
Data entry involves a number of occupations like typists, coders, transcribers,...
Six things to set up your inbound call center
Setting up your inbound call center teams may be confusing at first. To overcome...
Outsourcing technical support: is it worth it?
An excellent technical support team also ensures customer satisfaction. To make...
Utilizing LinkedIn as a lead generation tool
The goal of lead generation is not just to attract more leads – it’s to attract...
How quality assurance process works
Quality assurance (QA) is the process of testing if a product or service meets a...
What is the meaning of telemarketing?
Telemarketing, when done correctly, can greatly contribute to business sales and...