Defining and developing a customer experience strategy
Customer experience (CX) is the quality of interactions between customers and...
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What is back office support?
Back office support is part of an organization’s business functions. It consists...
Is Cold Calling Dead? Strategies to Revitalize Cold Calling in 2024
Cold calling has been a staple method for the lead generation of businesses. It...
Your guide to sales lead generation
While the year 2020 is really taking its toll on the economy, health, and...
Learning an outsourced telemarketing team’s pros and cons
You can use telemarketing to attract customers who have expressed prior interest...
Top four technical support interview questions you need to prepare for
Technical support positions are quite in-demand right now, especially since the...
Improve your business strategy with an outbound call center
If you’re new in hiring a call center, you might be wondering about the whole...
Everything you need to know about chat support outsourcing
Chat support, or live chat, is a form of synchronous communication where an agent...
Answering your questions about email support services
Email support is one of the most preferred channel of communications for...
