The Power of Call Center Recording: Unveiling its Significance and Top of Tools
Call centers are the lifeline between organizations and their customers in the...
Category: Quality Assurance
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Good Reviews can be acquire from customers if you follow the 17 Ways: BPO Edition
A not good reviews or comments from a consumers can easily wipeout ten positive...
17 Ways to Make Your Clients Happy and Satisfied
What comes to mind when you hear the words 𝐜𝐮𝐬𝐭𝐨𝐦𝐞𝐫 𝐞𝐱𝐩𝐞𝐫𝐢𝐞𝐧𝐜𝐞? Are you willing...
Tips to find the best quality assurance tools
Quality assurance is the process of proving that a service or a product is up to...
Answering your frequently asked questions about quality control analysts
A product or service’s main selling point is its level of quality. When a...
Quality assurance skills a QA specialist (or anyone!) should have
Quality assurance (QA) is a systemic process that ensures that the quality of the...
The definition of quality control and its importance to your business
Quality control (QC) refers to procedures done to check and maintain the quality...
What are the quality assurance metrics to use for your team
Whether you’re running your own call center team or have an outsourced one,...
Becoming a quality control manager: What you need to know
Quality control management is the act of overseeing and ensuring that the...
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