Tips to find the best quality assurance tools
Let’s start this article with two questions: what is quality assurance and what...
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Quality assurance skills a QA specialist (or anyone!) should have
What is quality assurance? Quality assurance (QA) is a systemic process that...
What are the quality assurance metrics to use for your team
Whether you’re running your own call center team or have an outsourced one,...
Quality assurance vs quality control: How to differentiate them?
Most people, even professionals, often use quality assurance (QA) and quality...
