Tips to find the best quality assurance tools

Let’s start this article with two questions: what is quality assurance and what...

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Quality assurance skills a QA specialist (or anyone!) should have

What is quality assurance? Quality assurance (QA) is a systemic process that...

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What are the quality assurance metrics to use for your team

Whether you’re running your own call center team or have an outsourced one,...

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Quality assurance vs quality control: How to differentiate them?

Most people, even professionals, often use quality assurance (QA) and quality...

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