Disaster Recovery as a Service and Business Continuity through BPO partnerships

SixEleven

As more organizations embraced technology in the last decades, we’ve experienced improvements in efficiency, convenience, and security. However, the increased adoption of technology also brought some disadvantages, such as vulnerability in case of downtimes or disasters affecting IT infrastructures. To minimize the impact of cyberattacks, hardware failures, and natural disasters, organizations must prepare with Disaster Recovery as a Service and Business Continuity planning.

No matter your business’s size, safeguarding your IT infrastructure is critical and partnering with a reliable BPO provider can pave the way for resilience and peace of mind. 

DRaaS and how it works

Disaster Recovery as a Service (DRaaS) is a solution offered by a company that involves managing another organization’s disaster recovery procedures using their extensive cloud-based infrastructure. DRaaS can be an extension of your outsourced IT solutions since they have overlapping coverage. 

With a DRaaS, your business’s vital data and IT systems are continuously backed up and stored securely off-site. So if an emergency occurs, they can quickly bring these backups online, allowing your business to resume normal operations with minimal disruption.

Your DRaaS provider activates your organization’s replicated systems when it detects a disaster. This allows your team to access relevant data and network, so they can resume operations while the original IT infrastructure is being fixed.

Here’s how it typically works:

• Assessment and planning: The provider evaluates your current IT environment, identifies critical systems, and crafts a tailored recovery plan.
• Data replication: Your data and applications are continuously replicated to secure cloud servers, maintaining an up-to-date backup at all times.
• Testing and monitoring: Regular tests ensure the recovery processes function correctly, while constant monitoring identifies potential issues before they escalate.
• Recovery activation: In the event of a disaster, recovery procedures activate rapidly, bringing critical systems online within minutes to hours, depending on your specific plan.

Business Continuity Disaster Recovery and how it works

Business Continuity Disaster Recovery (BCDR) is a holistic strategy combining business continuity planning and disaster recovery measures. While DRaaS focuses specifically on IT recovery, BCDR addresses broader operational continuity. It ensures that your entire business remains functional even during unforeseen events.

BCDR involves:

• Risk assessment and business impact analysis: Identifying potential risks and evaluating their possible impact on your business.
• Continuity planning: Developing procedures that keep essential functions operational during disruptions.
• Communication strategies: Clearly defined communication protocols for employees, customers, and stakeholders.
• Training and testing: Regularly training staff and testing plans to ensure readiness and effectiveness.

DRaaS service providers establish a business continuity plan as part of their service to ensure a comprehensive protective framework that extends beyond IT recovery. 

How BPOs help with Business Continuity and Disaster Recovery in IT

BPOs offering outsourced IT services have the capabilities to support your development of a business continuity disaster recovery plan. Here are ways a third-party provider can help:

Immediate IT support and response

BPO providers have dedicated teams available around the clock to rapidly assess incidents, activate backup systems, and implement disaster recovery plans. This capability ensures that your organization can receive an immediate response during IT emergencies. 

With instantaneous support, you can reduce downtime, ensuring minimal disruptions to your business.

Secure data management

Data protection is critical to business survival during disasters. BPOs maintain secure, off-site cloud infrastructures designed specifically for disaster recovery scenarios. They regularly back up and replicate your data to maintain its security and accessibility even in severe IT disruptions or data breaches. These advanced backup solutions preserve data integrity and enable seamless restoration after incidents.

Enhanced monitoring and risk mitigation

BPO partners provide continuous monitoring of IT systems, quickly identifying irregularities or potential threats. This allows your IT team to identify vulnerabilities and address them promptly, thus avoiding larger disruptions. BPOs conduct regular tests and assessments to ensure disaster recovery strategies remain effective, adjusting protocols as your business grows or as threats evolve.

Cost-effective resource allocation

Partnering with a BPO for disaster recovery reduces your need for significant upfront investment in IT infrastructure. For a fixed monthly cost, your provider will handle maintenance, upgrades, and compliance tasks. You don’t have to worry about the costs of establishing and maintaining backup systems. Instead, you can allocate resources more effectively towards core business operations. This optimized resource management helps maintain productivity and profitability even during unforeseen disruptions.

Expertise and compliance assurance

BPO providers employ skilled professionals experienced in disaster recovery planning and compliance requirements. They ensure your business adheres to industry regulations and standards, protecting your data and reputation. Their expertise in compliance and security management contributes significantly to maintaining smooth and reliable business operations during disruptions.

Partnering with a BPO enhances your company’s resilience, enabling effective recovery from IT-related disasters and ensuring continuous, reliable operations.

Be prepared for anything with SixEleven

Disasters, whether IT-related or natural, pose real threats that no business can afford to ignore. Disaster Recovery as a Service, especially when paired with comprehensive business disaster recovery planning through a BPO partnership, equips your business to respond swiftly and effectively to disruptions.

In an unpredictable world, partnering with an experienced BPO provider for disaster recovery and business continuity isn’t just prudent—it’s essential.

Learn more about our back office outsourcing services and how we can help protect your business. 

AboutSixEleven

SixEleven is the first Davao-Based solution-oriented contact center designed to provide quality services in Sales, Marketing and Customer Support in the Philippines.