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Telemarketing and its definition

In the right context, telemarketing is the practice of reaching out to potential...

What is back office work?

The back office serves as the primary source of clerical and administrative tasks...

Offshoring: Definition, benefits, and impact

Most offshoring these days happens within business sectors that are looking to...

Remote staffing and its advantages

Various industry experts argue that remote staffing and working from home differ...

What’s a reservation agent?

Most often, reservation agents are employed by airlines, hotels, and resorts. But...

The history of outsourcing and its impact on industries

Outsourcing has been around since the industrial revolution of 1760. It’s not a...

All you need to know about call center representatives

Call centers saw a rapid rise in the early years of the 2000s. Right now, roles...

Offshoring advantages: An in-depth look into the industry

Offshoring is the practice of offloading some of the company’s processes to...

Why is outsourcing so rampant right now?

Outsourcing is a well-known go-to strategy for businesses to cut costs without...