Hybrid and Remote Call Centers: Why 73% of Leaders Are Making Flexible Work Permanent in 2026
A striking 73% of call center leaders now plan to offer long-term remote...
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AI-Powered Workforce Scheduling and Forecasting: How Call Centers Are Eliminating Staffing Guesswork in 2026
The global workforce management market is projected to grow from $8.38...
Healthcare BPO and Patient Communication: Why Outsourcing Is Reshaping the $423 Billion Industry in 2026
The global healthcare BPO market is projected to reach $423 billion in...
Predictive Analytics for Customer Retention: How Call Centers Are Stopping Churn Before It Happens in 2026
Acquiring a new customer costs 5 to 25 times more than retaining an...
Customer Sentiment Analysis and Emotion AI: How Call Centers Are Decoding Customer Feelings in 2026
The emotion AI market is experiencing explosive growth as contact...
Voice Biometrics in Call Centers: Why “My Voice Is My Password” Is Replacing Security Questions in 2026
The global voice biometrics market is valued at USD 3.61 billion in 2026...
SixEleven Wins CSR Company of the Year at Asia CEO Awards 2025
Davao-based BPO joins the ranks of global CSR leaders in the Philippines...
What to prepare when setting up a call center from home
If this is your first time doing so, you have to prepare a few things so your...